ABOUT UDSM ICT SERVICES

UDSM ICT Services works under  University of Dar es Salaam Computing Centre (UCC) to mainly provide ICT related services to the UDSM community.

This is what we are doing:

  • Network Management (i.e. UDSM Backbone)

  • Management of passive network devices and accessories (cable run ways, etc.)
  • Management of active network devices (switches, firewalls, routers, etc.)
  • Enterprise Servers Management

  • Management of core UDSM servers: Email, Web, DNS, Proxy, DHCP
  • Management of UDSM Enterprise Information Systems

  • Technology Enhanced Independent Learning System (TEIL)
  • Academic Register Information System (ARIS)
  • End User Support

  • Training on ICT facilities usage
  • In terms of network access related problems
  • In terms of email and internet related problems
  • Consultancy on IT/ICT related issues

We have Service Level Agreement with UDSM for network, enterprise server and
enterprise information systems management. End user support is done on request basis.